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Frequently asked questions from Medical and Adult Use cannabis shoppers in Ohio.
Looking for good deals on medical or adult use cannabis? Plan a visit to one of Klutch Cannabis’s Signature Locations to keep more green in your pocket. We consistently have special ways to save, group discounts, and good deals on the best products. You can also save on select cannabis gear by signing up for Klutch Rewards and earning rewards points with every purchase.
All Klutch Cannabis Dispensaries currently provide the following standing price reductions in addition to limited time deals and offerings available to all:
- Patients with Veteran Status* – 30% off cannabis products
- Patients with Indigent Status* – 20% off cannabis products
- In addition, holders of a valid Ohio Medical Marijuana Card are exempted from paying the 10% Adult Use Cannabis Tax.
*Veteran or Indigent status must be notated on an active Ohio Medical Marijuana Card. To learn if you qualify for Veteran or Indigent Status, please click here.
The Ohio Division of Cannabis Control (ODCC) has updated the daily purchase limits for Adult Use customers in accordance with Issue 2 regulations.
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Flower: Up to 2.5 ounces of plant material per calendar day
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All Other Products (edibles, vapes, concentrates, etc.): Up to 15,000 mg of total THC per calendar day
Additionally, each state-approved product is assigned a Daily Unit value based on product type, weight, and THC content. Adult Use customers may purchase up to 10 Daily Units per day. Medical Marijuana patients may purchase up to 45 Daily Units within any 45-day period.
Please note: Daily Unit values indicate purchasing limits and do not reflect how long a product will last.
Our dispensary staff is available to answer any questions about purchase limits during your visit and will ensure all purchases comply with the regulations.
If you are a Adult Use customer, don’t forget your government-issued ID; we need it to verify you are 21 or older before entering the dispensary floor.
If you are a medical patient, be prepared to present your Ohio medical marijuana card along with the associated ID. The same government-issued ID (Passport, Driver’s License, State Identification Card) used to register for an Ohio Medical Marijuana Card is required to enter the Dispensary Department. The address and the name must match the information in the State Registry.
Some discounts and promotional offers, such as Bulk Deals, are applied in-store at checkout rather than online. This means you may not see the discount reflected in your cart while shopping, but it will be adjusted by our team when you complete your purchase in-store.
No, we do not stack discounts. Only one discount or promotion can be applied per transaction.
Klutch Cannabis Dispensaries accept cash and cashless payments. (Loudonville is Cash Only). Credit cards are not accepted. Cashless options include Debit Cards and Dutchie Pay, a direct ACH payment platform linked to your checking account for seamless transactions.
ATM Withdrawal Limit: $420
Cashless ATM Limit: $500
Fees vary by payment method:
- CanPay – No fee
- Dutchie Pay – $3.00
- Cashless ATM (Debit) – $3.00
- Physical ATM – $3.50
Upon entering an Ohio dispensary, customers present identification. The check-in process varies between Adult Use and Medical customers per State regulations. Dispensaries adhere to strict security measures to ensure the safety of customers. This includes surveillance cameras, alarm systems, and security personnel.
On the retail floor at Klutch, there is packaging of various cannabis brands on display which interact with digital menu kiosks. On the kiosks, you can conveniently browse all options as roaming staff provide guidance. Feel free to ask questions—they’re there to help. After you decide what you want, your order is prepared prior to checking out. Products are securely packaged, and each item has detailed labeling with relevant information. After making a purchase, customers exit through a designated door.
Yes! If you do not reside in Ohio, you can still purchase as an Adult Use customer who is 21 or older. You simply need to provide your valid, government-issued ID, such as your state-issued driver’s license.
Cannabis Products
Refunds will be accepted in cases where a product is defective, does not match the item stated on the purchase receipt, or has been mislabeled by the cultivator or processor. All refunds must be processed at the dispensary where the purchase was made and must be accompanied by the original packaging.
Apparel/Merchandise/Accessories
We are happy to accept apparel, and merchandise returns within 30 days of the original purchase date, provided the item is new, unworn, and unused. All returns must be made at the same Klutch Cannabis location where the item was purchased, and a valid receipt or proof of purchase is required. We reserve the right to refuse any return or exchange if the item does not meet our standards. For accessories from third-party brands that include a manufacturer’s warranty, returns and exchanges must be handled directly through the brand in accordance with their warranty policy. If you need assistance with this process, our team will be happy to guide you in the right direction.
There is no limit to the number of visits that can be made in one day, however sales of product may not exceed Daily Purchase Limits.
Ohio dispensaries are only required to track purchases and retain ID information for registered Ohio Medical Marijuana Patients.
There are no State systems tracking Adult Use purchases, however basic demographic information is kept on file for communication and ordering.
To preorder online, access our menu and choose the location where you want to purchase, make your selections, and follow the prompts to finalize your order. At the checkout screen, select a time for your order to be ready, pickup method, and payment method. Don’t forget to create a Dutchie account and sign up for Dutchie Pay to expedite future purchases!
When you get to the dispensary, your order will be ready to go. You simply need to show your ID and pay.
For those with a qualifying medical condition, a medical marijuana card indicates that a physician certified to recommend medical marijuana and the state of Ohio have approved you to use medical cannabis to manage your condition.
An Ohio medical marijuana card offers different purchase limits for medical patients than adult use customers and medical purchases are not subject to the 10% State cannabis excise tax. There may also be dispensary-specific benefits for medical patients to improve accessibility and affordability.
If you are a resident of Ohio and suffer from one of Ohio’s qualifying conditions, you are eligible to become a medical marijuana patient. Locate a medical marijuana card company or physician with a CTR (Certificate to Recommend) to schedule an evaluation. The registration process, cost, and required documentation may vary between providers.
Click here or continue reading to learn more about becoming a medical marijuana patient in Ohio
- Finding a CTR Physician
While a comprehensive list of CTR Physicians can be found here; not all CTR Physicians are available to the public and their contact information may be inaccurate. An internet search for an Ohio medical marijuana card company is the best way to locate a CTR Physician.
- Cost of Becoming a Patient
The cost of obtaining an Ohio Medical Marijuana Card varies by the individual physician or physician group providing the evaluation.
- Veteran or Indigent Status
Please refer to the following document on how to register with Veteran or Indigent Status.
- Becoming a Caregiver
The Provider or Provider’s office that issued the medical marijuana recommendation can register a Caregiver on a Patient’s behalf. The provider will need the Caregiver’s government-issued identification and other demographic information to complete the proc
- New Medical Patient Registration
Our check-in process is quick and simple. Medical patients must complete a brief intake form prior to an initial purchase at The Citizen. If placing an online or telephone order for your first order, please complete your intake form inside the dispensary before picking up.
- Non-Ohio Medical Marijuana Cards
Only patients registered in the Ohio Medical Marijuana Program may purchase products at Ohio dispensaries.
